During a time when the internet has transformed the way we communicate, we see that lots of things can be lost in translation through technology. It is important to note that some means of effective communication can vary by the background and culture of the receiver. It is crucial to effectively communicate using the proper platforms.
The Telephone Contact
A telephone call provides a quick and inexpensive method of communicating with stakeholders. The telephone has some additional limitations. A person cannot see facial expressions, gestures, or posture, and therefore, must rely totally on the sound of our voice and the words we use. Plan in advance what you will say. It helps to use a written presentation plan as a guide during the first few seconds of the conversation. What you say is determined by the objectives stated at the beginning. An advantage of a telephone call is the option to take notes during a call without coming across rude or disrespectful. Be sure to reiterate what the other person has said to confirm you are on the same page and demonstrate you were actively listening.
The growing popularity of voice mail presents a challenge for business people. Many people are very busy, and will only return an unknown number if they know the call was important enough to leave a voicemail. It is important to anticipate voicemail and know exactly what to say if you reach a recording. The receiver’s perception of you is strongly based on what you say and voice quality. Provide a compelling reason for the person to call back and offer a valid item that would stimulate interest. The voice mail message should be similar to the opening statement you would make if you had a face-to-face contact with the prospect. Lastly, give your number slowly and completely. It’s usually best to repeat the number.